Product Terms and Conditions
Personalised Products Terms and Conditions-
Customers are solely responsible for ensuring that all personalisation is entered correctly at the time the order is placed
All wood products are unique; this means that no two products are exactly the same.
All wood products differ in colour, shape and size as no two products can be the same as we use natural wood.
Engraving may appear lighter on wood products than in real life, due to the layers in the wood.
Names, artworks, fonts and monograms should always be provided to us in the text box in order it is to appear on the product.
We cannot be held liable for artwork that has been entered incorrectly by the customer at time of order. Please review your selections carefully when selecting personalisation.
In an unfortunate circumstance customer enters personalisation incorrectly, we are not deemed liable to replace the item and customer will need to place a new order to receive correct product.
Products that have been personalised cannot be returned for a refund if you change your mind.
Change of mind personalised orders need to be cancelled SAME DAY.
We will cover your personalised item for manufacturing faults (failure of hardware, components or workmanship) with proof of purchase. This does not apply to cover the personal effects of wear and tear. Should a defect present itself kindly contact our Client Service team and we will endeavour to assist you accordingly.